Help you know more
About lights
Q1. What is your Warranty of the lights?
You can find the answer on this page.
https://upbe397.myueeshop.com/pages/return-exchange-policy
Q2. What are the protocols for your products?
It is DMX 512 protocols.
Q3. Can I return the fixtures if they do not meet my needs?
Yes. Products that are not used and do not affect secondary sales can be returned, but you need to pay the return shipping fee.
About the payment
Q1.How can I pay for the order?
We can receive the payment via PayPal, a credit card and the bank transfer.
About the shipment
Q1.Who is the shipper?
FedEx/UPS from US warehouses
DHL from EU warehouses
CDEK from RU warehouses
Hermes from UK warehouses
Others
Q1.Can I pick up the lights by myself from the Local warehouses?
Some warehouses provide the picking-up service,but some do not. Please contact the sales person to get more details.
Q2. Can I go to the local warehouses to buy the lights with Cash?
Sorry， you can't， as they are third-party warehouses.
Q3.Can I get a BIGGER discount if I purchase larger quantities？
Please contact us to get more.
Q4.Can I customize the product?
We support product customization services.Contact us,please.
Q1. What is your Warranty of the lights?
You can find the answer on this page.
https://upbe397.myueeshop.com/pages/return-exchange-policy
Q2. What are the protocols for your products?
It is DMX 512 protocols.
Q3. Can I return the fixtures if they do not meet my needs?
Yes. Products that are not used and do not affect secondary sales can be returned, but you need to pay the return shipping fee.
About the payment
Q1.How can I pay for the order?
We can receive the payment via PayPal, a credit card and the bank transfer.
About the shipment
Q1.Who is the shipper?
FedEx/UPS from US warehouses
DHL from EU warehouses
CDEK from RU warehouses
Hermes from UK warehouses
Others
Q1.Can I pick up the lights by myself from the Local warehouses?
Some warehouses provide the picking-up service,but some do not. Please contact the sales person to get more details.
Q2. Can I go to the local warehouses to buy the lights with Cash?
Sorry， you can't， as they are third-party warehouses.
Q3.Can I get a BIGGER discount if I purchase larger quantities？
Please contact us to get more.
Q4.Can I customize the product?
We support product customization services.Contact us,please.
